Faq :: RY.com.au

Are your products genuine?
All products are genuine and we guarantee the authenticity of all our products. These are backed up by genuine Australian Warranties

Do you post throughout Australia or only to major cities?
Yes, we post to Australia wide and internationally.

How much is it for postage and how long will it take?
To view our different postage options please view the shipping info page

What happens if my item gets lost in the post?
Ry.com.au offer shipping with or without insurance. Please note if you do not/have not chosen Insurance with your order we are unable to offer any refunds or replacements lost in the post nationally or internationally.

Does express post have insurance?
No only express post with insurance has insurance and express parcels that go missing in the post can not be refunded or replaced

Can I send a product to a friend?
Yes there are two simple ways to do this:
1 send your friend a gift card online
2 order your items and change your shipping address to the address you want your items to be delivered to

My parcel is late
From time to time Australia post will hold your parcel for you at your local post office. To track your parcel within Australia you can visit www.auspost.com.au/track/ and quote the consignment number you received in your dispatch email.

I want to know more about Dermalogica, what is the official website?
To view further information about Dermalogica you may visit their site at www.dermalogica.com

What is the difference between the ghd styling iron, the mini styler and the salon styler?
All 3 models have the same features and technology however each iron has a different size ceramic plate to suit different lengths/types of hair. The standard 24mm styling iron is perfectly suited to most people with regular length hair. The Mini Styler is more suited for men or women with very short hair. The Salon Styler is especially good for people with very thick hair as it makes straightening your hair quicker, and creates a larger wave or curl.

How long is the warranty your products?
All products are genuine and come with the manufacturer’s warranty. Typically outlined below

GHD - 2 YEARS
SILVER BULLET - 12 MONTHS
BEAUTY PRO - 12 MONTHS
BABYLISS - 12 MONTHS
PARLUX - 12 MONTHS
CONAIR - 12 MONTHS
WAHL - 12 MONTHS
DIVA - 12 MONTHS

What happens if I need to make a claim on my warranty?

If you're having troubles with a GHD product, then please contact their warranty line directly.
GHD Warranties: 1300 443 737
www.ghdhair.com

If you need to have another branded electrical item repaired, whilst is is covered by its 12 month warranty period, we will handle everything for you. All you need to do is contact us to obtain a product warranty return form, and post this and your product back to our Returns Department. Whilst RY will cover all costs involved between the manufacturer, you will be required to cover the expence for getting the item back to us.

I'm scared about putting my credit card on the internet? Can I pay cash or money order?
We offer BPAY as an alternative to using your credit card, this is a very simple and easy way to pay. Simple place your order and choose BPAY when checking out, then transfer the total purchase amount to us using your online banking or telephone banking. This process is 100% secure.

Do I get bonus points on my credit card?
RY does offer bonus points on certain credit cards please check with your credit card issuer to see if we are an accredited store

Can I come into the salon and pay then so I can have a look at it?
We do offer an in store pick up option for online orders. Simply select this as your shipping option at the checkout. You can collect your order 1 business day after ordering.

Do you offer a wholesale service?
We have no limit on what you can order on our site but we do not offer a wholesale discount service.

Do I need to be a hairdresser to buy on your website?
No we are open to the general public and anyone can buy from our site.

I am a hair salon can I buy ghd from your store?
No I am afraid not please contact GHD Australia to discuss your account needs.

Do I need to be a member to buy from your site?
Yes membership is free and you can join up the first time you make your order from us.