Money Back Guarantee
Money Back Guarantee on Authenticity
Shopping at Ry.com.au ensures that you are backed by a 100% Money Back Guarantee that all products are 100% authentic and fresh stock. We are a proud Australian company with our head office located in Queensland, all products are dispatched from this location and 100% genuine. If you have any concerns please don't hesitate to contact our friendly customer service team at sales@ry.com.au
120 Day Hassle Free Returns
If you are not 100% satisfied with your purchase, you can return your order to us for a store credit - no questions asked. So if for whatever reason you're not happy with your purchase, Just email our customer service team at sales@ry.com.au and our friendly customer service team will help you organise your return. All we ask is the product is unused and the packaging is unopened. Once we receive your products back at our store the credit will be applied to your account.
Conditions:
- Product must be returned, and arrive back in new condition with original box, packaging and contents.
- On return, your products will be inspected, please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.
- You must contact us before returning anything, and obtain a return authorisation.
- Return Shipping is at the expense of the customer.
- 120 day return policy starts from the invoice date of your order.
Faulty Goods
If you think there is a fault with an item that you received, please contact us immediately. If it is an electrical item and you wish to make a claim under warranty please read our Warranty information below, you are entitled to a replacement or refund. Please choose your cosmetics carefully as once they are open they cannot be refunded or exchanged.
Goods lost or damaged in transit.
Here at ry.com.au we do our best to make sure your goods arrive on time and in good condition. Ry.com.au offer all customers the opportunity to insure the parcel at the checkout process. When a customer has insured a parcel ry.com.au will launch a investigation on your behalf. These inquires can take up to 10 business days. If after ten days the parcel cannot be found ry.com.au will replace your parcel free of charge.
Customers who choose not to take shipping insurance on the parcel accept that ry.com.au is not responsible for the loss of the parcel and the parcel will not be replaced, reshipped or refunded.
Refunds
You will aways be refuned via the same menthod you originally used for payment.