Store: RY Australia
Store:

Shipping Within Australia

POSTAGESPEND OVER $99
in a single order.
SPEND UNDER $99
in a single order.
STANDARD
2-5 business days*
FREE $6.95 Flat Rate
EXPRESS
1-3 business days*
$6.95 Flat Rate $9.95 Flat Rate
OVERNIGHT
Overnight delivery**
$9.95 Flat Rate $12.95 Flat Rate
IN-STORE PICKUP
Ready to pickup the
next business day***
FREE FREE

*Delivered anywhere in Australia. If you live in a rural area you may experience a slightly longer delivery time. **For overnight delivery you must place your order before 3pm AEST on a weekday (all orders placed on Friday will not be delivered until Monday), be located within the Australia Post Express Post network and pay via Credit Card or PayPal. See whether you are in the Australia Post Express Network. ***Salon Opening Hours: Mon/Tue 10am-5pm, Wed/Thur 12pm-9pm, Fri/Sat 9am-5pm.

All shipping is carried out through Australia Post eParcel & Fastway Couriers, which is a trackable service with signature required on delivery. If you are not home at the time of delivery, your parcel will be taken to the nearest Post Office for collection and a card will be left in your mailbox to alert you to this. If your parcel is delivered by Fastway their card will give you a number to call in order to organise an alternative re-delivery time, free of charge. Parcels will be delivered on weekdays only, we are unable to deliver on a weekend.

RY takes fraud very seriously and because of this, some orders may be held by our customer service team for verification checks to protect customers. We apologise for any inconvenience this may cause.

We understand that many people are not home during business hours, and in that case suggest having your order sent to a business address. Shipping is charged at a flat rate per order no matter where you live in Australia. If you are an international customer please find information further down the page. Current domestic postage prices are listed above.

Postage insurance available

We offer a postage insurance option on all shipping methods. For $2.95 the insurance provides you with full cover for any loss or damage during transit. If you do not select postage insurance we will not be held responsible for any loss or damage that occurs to your parcel once it is lodged with Australia Post.

Shipping International

Ry are able to deliver anywhere around the world. International shipping is carried out through Australia Post and DHL with the option of added insurance. Please note that some international parcels may also be held by our customer service team for verification checks. We do apologise for any inconvenience this may cause.
When you checkout our system will provide you with an exact shipping cost and estimated delivery time based on your country and the total weight of your order. If you have any questions please contact us. Shipping options are:


POSTAGEDELIVERY TIMEFEATURES
DHL INTERNATIONAL PACKET PLUS 3-10 Days*  Tracking
 Signature on delivery
 Proof of postage
 $250 Insurance included
DHL INTERNATIONAL PARCEL 7-14 Days* Tracking
 Signature on delivery
Proof of postage
 $50 Insurance included
AUSTRALIA POST AIR MAIL 7-10 Days*  NO Tracking
 NO Signature on delivery
 Proof of postage
 NO Insurance included
AUSTRALIA POST PACK 'N TRACK
7-10 Days* Tracking
 NO Signature on delivery
Proof of postage
NO Insurance included
AUSTRALIA POST REGISTERED POST 7-10 Days*  NO Tracking
 Signature on delivery
 Proof of postage
 NO Insurance included

AUSTRALIA POST INTERNATIONAL EXPRESS COURIER

2-4 Days*  Tracking
 Signature on delivery
 Proof of postage
 Priority handling
 NO Insurance included 

*Standard to delivery times between metropolitan areas of major cities, and may be subject to delay due to causes outside of Australia Post’s control, such as delays in Customs.

Please note: Import duties, taxes, and charges aren’t included in the item price or postage cost. Any charges that incur are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase.  It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. 

International Restrictions

Unfortunately due to international shipping limitations/restrictions we are unable to ship the following brands outside of Australia: Africology, Alterna, American Crew, asap, Aspar, Caron, Clarisonic, Cloud Nine (can send to NZ), Comfort Zone, Curtis Collection, Dermalogica, Davines, Ecoya, EmerginC, Evo (can send to NZ), GlamPalm (can send to NZ), Invisibobble, Juuce, Label M, Lycon, Medik8, ModelRock, Moroccanoil (can send to NZ), Napoleon Perdis, NP Set, O&M, Paul Mitchell, Pier Auge, Pure, Revlon Professional, Skinceuticals, Tangle Teezer, Uniq One and Youngblood . We can not ship Jane Iredale, Karen Murrell, Poni Cosmetics, or Skinstitut to NZ.

Other restricted products include any aerosol products marked as flammable and perfumes.