Store: RY Australia
Store:

Shipping Within Australia

POSTAGESPEND OVER $99
in a single order.
SPEND UNDER $99
in a single order.
STANDARD
2-5 business days*
FREE $6.95 Flat Rate
EXPRESS
1-3 business days*
$6.95 Flat Rate $9.95 Flat Rate
OVERNIGHT
Overnight delivery**
$9.95 Flat Rate $12.95 Flat Rate
IN-STORE PICKUP
Ready to pickup the
next business day***
FREE FREE

*Delivered anywhere in Australia. If you live in a rural area you may experience a slightly longer delivery time. **For overnight delivery you must place your order before 3pm AEST on a weekday (all orders placed on Friday will not be delivered until Monday), be located within the Australia Post Express Post network and pay via Credit Card or PayPal. See whether you are in the Australia Post Express Network. ***Salon Opening Hours: Mon/Tue 10am-5pm, Wed/Thur 12pm-9pm, Fri/Sat 9am-5pm.

All shipping is carried out through Australia Post eParcel, and Fastway Couriers, which is a trackable service with signature required on delivery. If you are not home at the time of delivery, your parcel will be taken to the nearest Post Office for collection and a card will be left in your mailbox to alert you to this. If your parcel is delivered by Fastway, their card will give you a number to call to organise an alternative re-delivery time, free of charge. Parcels will be delivered on weekdays only; we are unable to deliver on a weekend.

RY takes fraud very seriously and because of this, some orders may be held by our customer service team for verification checks to protect customers. We apologise for any inconvenience this may cause.

We understand that many people are not home during business hours, so to avoid any issues regarding this, suggest having your order sent to a business address. Shipping is charged at a flat rate per order no matter where you live in Australia. If you are an international customer please find information relevant to you below. Current domestic postage prices are as listed above.

Postage insurance available

We offer a postage insurance option on all shipping methods. For $2.95, postage insurance provides you with full cover for any loss or damage incurred during transit. If you do not select postage insurance, we will not be held responsible for any loss or damage that occurs to your parcel once it is lodged with Australia Post.

Shipping Internationally

RY are able to deliver anywhere around the world. International shipping is carried out through Australia Post and DHL with the option of added insurance available. Please note that some international parcels may also be held by our customer service team for verification checks. We do apologise for any inconvenience this may cause.

When you check out, our system will provide you with an exact shipping cost and estimated delivery time based on your country and the total weight of your order. If you have any questions please contact us. Shipping options are as follows:

POSTAGEDELIVERY TIMEFEATURES
DHL INTERNATIONAL PACKET PLUS 3-10 Days*  Tracking
 Signature on delivery
 Proof of postage
 $250 Insurance included
DHL INTERNATIONAL PARCEL 7-14 Days* Tracking
 Signature on delivery
Proof of postage
 $50 Insurance included
AUSTRALIA POST AIR MAIL 7-10 Days*  NO Tracking
 NO Signature on delivery
 Proof of postage
 NO Insurance included
AUSTRALIA POST PACK 'N TRACK
7-10 Days* Tracking
 NO Signature on delivery
Proof of postage
NO Insurance included
AUSTRALIA POST REGISTERED POST 7-10 Days*  NO Tracking
 Signature on delivery
 Proof of postage
 NO Insurance included

AUSTRALIA POST INTERNATIONAL EXPRESS COURIER

2-4 Days*  Tracking
 Signature on delivery
 Proof of postage
 Priority handling
 NO Insurance included 

*Standard to delivery times between metropolitan areas of major cities, and may be subject to delay due to causes outside of Australia Post’s control, such as delays in Customs.

Please note: Import duties, taxes, and charges aren’t included in the item price or postage cost. Any charges that incur are the customer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase.  It's illegal to falsify customs declarations or mark an item as a "gift" in order to avoid customs fees. 

International Restrictions

Unfortunately due to international shipping limitations/restrictions we are unable to ship the following brands outside of Australia: Africology, Alterna, American Crew, asap, Aspar, Caron, Clarisonic, Cloud Nine (can send to NZ), Comfort Zone, Curtis Collection, Dermalogica, Davines, Ecoya, EmerginC, Evo (can send to NZ), GlamPalm (can send to NZ), Invisibobble, Juuce, Label M, Lycon, Medik8, Mesoestetic,  ModelRock, Moroccanoil (can send to NZ), Napoleon Perdis, NP Set, O&M, Paul Mitchell, Pier Auge, Pure, Revlon Professional, Skinceuticals, Tangle Teezer, Uniq One and Youngblood . We can not ship Jane Iredale, Karen Murrell, Poni Cosmetics, or Skinstitut to NZ.

Other restricted products include any aerosol products marked as flammable and perfumes.

Due to DHL delivery restrictions, if you are shipping your order to any of the following countries, you much provide a PO Box address for delivery. Any street address provided will result in DHL unable to deliver, and the parcel will be returned to sender, at your cost. 
Restricted Countries: Oman, Qatar, Saudi Arabia and the United Arab Emirates.
 

A note for international customers using DHL

Please note that the tracking number ("SHIPMENT ID") we provide on the shipping email will only track the parcel inside Australia. To continue tracking the parcel in your country you must use a different number ("TRACKING ID") on your local postal service's website.

See below where to find your local post's Tracking ID on the DHL Portal

120 Day Hassle-Free Returns

If you’re not 100% satisfied with your purchase, for whatever reason, you can return your order to us and receive a store credit - no questions asked. Simply email our customer service team at sales@ry.com.au and our dedicated staff will help you to organise your return. All that we ask is that the product is unused and the packaging unopened. Once we receive your products back, a store credit will be applied to your account for future use.

If you have used PayPal to place your order, you may be eligible for PayPal Free Returns. Users are entitled to 8 free returns per year for incurred shipping costs up to $45. Please refer to Paypal's Terms and Conditions here for more information. 

Conditions of Returns: 

- Prior to returning your goods, you must contact our customer service team to obtain a return authorisation. 
- The product/s must arrive back to us in new condition with the original box, packaging and contents enclosed. 
- Return shipping will be at the customer's expense. 
- Upon receiving a return, the products will be inspected. Please ensure that you take adequate measures to ensure items are packaged safely and that all items you are returning are still in new condition. Re-postage will be at the buyer's expense. 
- Our 120 day return policy is effective from the invoice date of your order. Please check that you are returning products within this window before contacting our customer service team to issue a return authorisation. 

Faulty Goods

If you believe there is a fault with the item/s you received, please contact us immediately. If it is an electrical item and you wish to make a warranty claim, please read our warranty information as listed below to determine whether you are entitled to a replacement or refund. Please choose cosmetics carefully, as once they have been opened, they cannot be refunded or exchanged due to hygiene regulations.

Goods Lost or Damaged in Transit

Here at RY.com.au, we work hard to ensure your goods are delivered and received both on time and in excellent condition. Every customer is entitled to purchase postage insurance for $2.95 at checkout to protect against any damage inflicted during transit.

When a customer has purchased postage insurance, RY.com.au will launch an investigation on your behalf. These inquiries can take up to 10 business days to be processed. If, after 10 business days, the parcel cannot be found, we will replace your lost goods free of charge.

Customers who choose not to purchase this extra postage insurance are accepting that RY.com.au is not responsible for any loss or damage that occurs. These goods will not be replaced, reshipped or refunded.

Refunds

If you believe you are entitled to a refund, please contact our customer service team by contacting them at sales@ry.com.au or on 1300 599 773. Customers will always be refunded via the same method of payment that was used to place the initial order. Refunds will not be issued due to change of mind. In this case, customers will have the option to either exchange their products for alternatives available on RY.com.au, or receive a store credit.

Product Warranties

If you need to fulfil a warranty claim in regards to a fault with an electrical product, please contact our customer service team to begin this process. Product warranties are held with the manufacturer for a minimum of 12 months from date of issue.

If you need to have an item repaired while it is still covered under the warranty period, please send this item directly to us and we will pass it on to the manufacturer. The customer will be required to cover the expense of sending their product to our offices on the Gold Coast. However, RY will cover the shipping costs associated with transferring this product to and from the manufacturer.

In some cases, you will need to contact the brand or manufacturer directly to fulfil your warranty claim. Please contact our customer service team and they will provide you with the necessary contact information to get this process started.