Shipping Information
| Shipping method | Delivery Time |
Spend over $99 in a single order | Spend under $99 in a single order | Notes |
| Standard Delivery |
2-5 business days |
FREE | $6.95 flat rate | Delivered anywhere in Australia. If you live in a rural area you may experience a slightly longer delivery time. |
| Overnight Express Delivery |
Overnight Delivery | $4.95 flat rate | $9.95 flat rate | For overnight delivery you must place your order before 3pm AEST, be located within the Australia Post Express Post network and pay via Credit Card or PayPal. See whether you are in the Australia Post Express Network |
| In-Store Pickup Shop 9, 5-7 Tallebudgera Creek Rd Burleigh Heads QLD 4220 |
Ready to pickup the following business day |
Free | Free | Please note salon not open on Sundays. |
All shipping is carried out through Australia Post eParcel which is a trackable service with signature required on delivery. If you are not home at the time of delivery, your parcel will be taken to the nearest Post Office for collection. Parcels will be delivered on weekdays only, we are unable to deliver on a weekend.
We understand that many people are not home during business hours, and in that case suggest having your order sent to a business address. Shipping is a charged at a flat rate per order no matter where you live in Australia. If you are a international customer please find information further down the page. Current postage prices are listed above:
POSTAGE INSURANCE AVAILABLE
We offer a postage insurance option on all shipping methods, for $3.95 the insurance provides you with full cover for any loss or damage during transit. If you do not select postage insurance we will unfortunatley not be held responsible for any loss or damage that occurs to your parcel once it's in the Australia Posts system.
Shipping - International
Delivered anywhere around the world. International shipping is carried out through Australia Post which has the option of added insurance.
When you checkout our system will provide you with an exact shipping cost and estimated delivery time based on your country and the total weight of your order. If you have any questions please contact us. Shipping options are:
| Shipping method | Insurance included (yes/no) | Delivery estimate (days) | Other Features |
| International Airmail | no | 3-12 days* | - Tracking - NO - NO proof of postage - NO signature on delivery |
| Registered Post International | no | 3-12 days* |
- Tracking - YES
- Proof of postage - Signature on delivery |
| Express Post International | no | 3-7 days* |
- Signature on delivery
- Parcels receive priority handling
- Tracking - YES |
| Express Post International with extra cover | yes | 3-7 days* |
- Tracking - YES
- Proof of postage - Parcels receive priority handling - Signature on delivery |
* Standard to delivery times between metropolitan areas of major cities, and may be subject to delay due to causes outside of Australia Post’s control, such as delay's in Customs.
120 Day Hassle Free Returns
If you are not 100% satisfied with your purchase, you can return your order to us for a store credit - no questions asked. So if for whatever reason you're not happy with your purchase, Just email our customer service team at sales@ry.com.au and our friendly customer service team will help you organise your return. All we ask is the product is unused and the packaging is unopened. Once we receive your products back at our store the credit will be applied to your account.
Conditions:
- Product must be returned, and arrive back in new condition with original box, packaging and contents.
- On return, your products will be inspected, please ensure that you take adequate measures to return items as new, as re-postage will be at your expense.
- You must contact us before returning anything, and obtain a return authorisation.
- Return Shipping is at the expense of the customer.
- 120 day return policy starts from the invoice date of your order.
Faulty Goods
If you think there is a fault with an item that you received, please contact us immediately. If it is an electrical item and you wish to make a claim under warranty please read our Warranty information below, you are entitled to a replacement or refund. Please choose your cosmetics carefully as once they are open they cannot be refunded or exchanged.
Goods lost or damaged in transit.
Here at ry.com.au we do our best to make sure your goods arrive on time and in good condition. Ry.com.au offer all customers the opportunity to insure the parcel at the checkout process. When a customer has insured a parcel ry.com.au will launch a investigation on your behalf. These inquires can take up to 10 business days. If after ten days the parcel cannot be found ry.com.au will replace your parcel free of charge.
Customers who choose not to take shipping insurance on the parcel accept that ry.com.au is not responsible for the loss of the parcel and the parcel will not be replaced, reshipped or refunded.