WHEN YOU SHOP AT RY.COM.AU, YOU’RE COVERED BY OUR 100% MONEY BACK GUARANTEE THAT ENSURES ALL STOCK YOU RECEIVE IS ENTIRELY AUTHENTIC AND FRESH!
RY is proudly Australian owned and operated. As authorised Australian stockists of every brand we carry, we assure you that each and every product you receive is completely genuine. All stock you receive will be despatched from our Gold Coast location.
If you believe you are entitled to your money back due to the condition of the goods you have received, please contact our customer service team by sending an email through your account or call on (02) 8311 0770 to begin lodging this claim. Our 100% money back guarantee is not valid for change of mind. Please also read our refund terms and conditions here before contacting us in regards to the money back guarantee. RY.com.au is not liable for any damage to goods incurred in transit if postage insurance has not been selected at checkout.
IF YOU’RE NOT 100% SATISFIED WITH YOUR PURCHASE YOU CAN RETURN YOUR ORDER TO US AND RECEIVE A STORE CREDIT - NO QUESTIONS ASKED.
Simply email our customer service team through your account, and our dedicated staff will help you to organise your return. All that we ask is that the product is unused and the packaging unopened. Once we receive your products back, a store credit will be applied to your account for future use. If you have used PayPal to place your order, you may be eligible for PayPal Free Returns. Users are entitled to 8 free returns per year for shipping costs up to $45. For more information regarding returns, as well as what to do if you receive a faulty product or would like to claim a refund, please visit our Shipping and Returns page.
If you believe you are entitled to a refund, please contact our customer service team by logging in and sending them an email or call them on (02) 83110770. Customers will always be refunded via the same method of payment that was used to place the initial order. Refunds will not be issued due to change of mind. In this case, customers will have the option to either exchange their products for alternatives available on RY.com.au, or receive a store credit.
WE’RE SO CONFIDENT THAT OUR PRICES ARE THE BEST YOU CAN FIND IN AUSTRALIA! HOWEVER, IF YOU DO FIND A BETTER PRICE, LET US KNOW AND WE’LL LOOK INTO YOUR CLAIM.
If you’ve already purchased the product from us, we are able to refund you the difference should you find a competitive price. Initiate a price match claim by emailing us through your account or contacting us on 02 83110770. All price match claims must meet the terms and conditions below.
All of the above terms and conditions are subject to change at any time, without notice. If you have any questions or concerns regarding any of the listed T&Cs, please do not hesitate to contact our customer service team on (02) 83110770 or send us an email through your account.